EON customer aged 70 slammed with ‘unexplained’ energy bills worth £1,508 | Personal Finance | Finance


Bryan Wolsey was left “bewildered” to find that his energy provider had charged him more than £1,508 in two separate bills in the same month. The 70-year-old from South Derbyshire claimed there was a £2,000 difference in their calculations which made “made no sense.”

Mr Wolsey switched energy providers on February 2, 2023, after having previous troubles with his energy provider E.ON.

After sending off his last meter reading, he sent an email to E.ON showing them he was £514.86 in credit on February 13 so they would send his money.

However, he claimed he didn’t receive the cash and E.ON was “further complicating” the dispute.

On March 18, Mr Wolsey checked his account to find two charges.

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He checked his account as alarmed to see was billed £1,144.28 and £363.76 on the same day with no explanation.

He told Derbyshire Live: “It’s ridiculous. It’s just, ‘Computer says, you must pay’.

“Apparently there’s a £2,000 difference in our calculations and it just makes no sense to me whatsoever.”

Mr Wolsey was left with a total bill of £1,508.04 by the provider.

Mr Wolsey then started sending manual readings in every month to ensure he was getting the right bills.

He claimed he did not receive his first statement until March 2022, at least five months after he became an E.ON customer.

An E.ON spokesperson said: “We are aware that Mr Wolsey has experienced issues with his metering and billing and we are sorry for this.

“We are working to resolve these issues and will confirm the outcome of our findings to Mr Wolsey as soon as we can.”

Express.co.uk has contacted E.ON for comment.


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