Royal Mail scam text message could have 7 clues | Personal Finance | Finance

Delivery scams are on the rise again. There are a variety of text messages doing the rounds designed to harvest your personal and financial information.

Scams that arrive by SMS are also called ‘smishing’ attacks.

They often contain links – but you should never click on them.

Always remember, Royal Mail will never, ever ask you to pay anything via a text message.

How to spot a Royal Mail scam text

Watch out for scam text messages that state:

  • There’s a package that needs to be rescheduled and asks you to press on a ‘’ link. The link takes you to a scam site asking for payment

  • An item is waiting to be collected by you

  • References a special event or festive list

  • A parcel is waiting for delivery. Please confirm the settlement of 2.99 (GBP) via a link.

  • It’s from, but this may change. If you click on the link on the first screen you’ll see a message suggesting a package was found in transit and there is an outstanding delivery payment to make

  • There’s a £2.99 shipping fee to collect your package. Clicking on the link takes you to a fake site

  • A parcel is ready for collection. A link takes you to a fake website ( where you’ll be asked to make a payment

How to spot a Royal Mail scam email

Watch out for emails that state:

  • Your package could not be delivered on a certain date

  • Sender: Royal Mail Group Ltd, various email addresses may be used including The email informs you that your package could not be delivered due to no custom duty being paid

  • We attempted to deliver your package at (for example) 10:50, Sender: RoyalMail Delivery, various email addresses are used. The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery


There has also been recent reporting of websites pretending to be Royal Mail and selling fake Royal Mail Stamps and Collectables. These websites may offer a discount, but once you’ve given your personal information, the criminals can use this for future scam targeting and the stamps and collectables either don’t exist or are fake.

Top tips to avoid being scammed

If you receive a suspicious email, text message, telephone call or discover a Royal Mail branded website which you think is fraudulent, please report it to

For suspicious emails, forward the email to, do not click on any links or attachments and then delete it from your inbox.

For suspicious text messages, please send a screenshot of the message to

Scambusters Mail bag – answering your scam questions

Question: If I get an unwanted (unsolicited) package or duplicate of goods can I keep the packages?

If an item is addressed to you, there has been no previous contact with the company, and it arrives out of the blue, then you can keep it. But anything which arrives by mistake – either delivered to the wrong address, or a duplicate of some goods you have already received – has to go back. And it’s the right thing to do!

Tips of the week

  1. Don’t click on links or download attachments from unknown sources. This can lead to malware or phishing attacks.

  2. Use strong and unique passwords for all your online accounts and enable two-factor authentication whenever possible.

  3. Trust your instincts. If something seems too good to be true or feels suspicious, it probably is.

Remember: If you have received a text you think is a scam then you can forward to 7726 or take a screenshot and send it to If you are receiving lots of unwanted phone calls or text messages you can also consider removing your details from data brokers, ensuring that you use a right to object to processing of your data.

You can learn more about this on Rightly to stop the sharing of your data exposing you to scams. And you can take a free training course on how to fight against scams on The more we talk about scams the more we take away the shame.

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